Privacy Policy - ITSupport.net.in
Effective date: August 27, 2025
ITSupport.net.in (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy describes what information we collect, how we use and share it, your choices and rights, and how we protect that information in accordance with applicable U.S. government guidance and state privacy laws.
1. Scope & Who this Policy Covers
This policy applies to information collected on our website (https://www.itsupport.net.in), via our contact forms, support portals, live chat, email, phone, and other services we provide. It covers personal information about consumers, customers, job applicants, and visitors. If you are a California resident, see the Your Rights section for additional CCPA/CPRA information. California Attorney General
2. Information We Collect
We collect information you provide directly and information collected automatically:
- Information you provide:name, email, phone number, company, job title, billing/shipping address (when relevant), service requests, support tickets, attachments you send (logs, screenshots), and other messages.
- Automatically collected information:IP address, device/browser type, pages visited, referrer, cookies and similar tracking technologies, and analytics data. We may collect usage metrics (e.g., session duration, error logs) to improve our services. We use cookies and tracking for site functionality, analytics, and marketing. (See Cookies section below.) Federal Trade Commission
3. How We Use Information
We use personal information to:
- Provide, operate, maintain, and improve our services and website.
- Respond to requests, provide customer support, and manage accounts.
- Process payments and invoices (if applicable).
- Communicate about service status, updates, security alerts, and marketing (with your consent where required).
- Detect, prevent and respond to security incidents and abuse.
- Comply with legal obligations and exercise legal rights.
4. Legal Basis & Lawful Uses
For U.S.-based operations, our processing is based on contractual necessity (service delivery), legitimate interests (security, analytics, product improvement), consent (for marketing where required), and legal compliance. If you are a California resident or located in a jurisdiction with special privacy laws, additional rights may apply (see Your Rights).
5. Sharing & Disclosure
We may share personal information with:
- Service providers and vendors (hosting providers, email services, analytics, payment processors) under contracts requiring them to protect data.
- Affiliates or business partners when needed to serve you.
- Law enforcement or government authorities when required by law, subpoena, or legitimate legal request.
- Business transfers — in connection with a merger, acquisition, or sale of assets (with notice).
We do not sell personal information for advertising purposes. Where "sale" or "sharing" is possible under state law (e.g., CCPA/CPRA definitions), we will disclose applicable choices and opt-outs. California Attorney Genera
6. Data Security
We implement administrative, technical, and physical safeguards reasonably designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices align with recognized frameworks and guidance such as NIST’s Cybersecurity Framework and FTC recommendations (access controls, encryption in transit and at rest where feasible, regular patching, monitoring, and employee training). However, no system is 100% secure; we will notify affected individuals and regulators where required by law if we become aware of a data breach. NISTFederal Trade Commission
7. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies:
- Essential cookiesfor site functionality and security.
- Performance/analytics cookiesfor site functionality and security.
- Advertising/marketing cookiesfor site functionality and security.
8. Data Retention
We retain personal information as necessary to fulfill business or legal obligations, resolve disputes, enforce agreements, and maintain security. Typical retention periods will reflect the type of data and the purpose (e.g., support tickets — retained while active + X months after resolution; marketing lists — retained until opt-out). Specific retention schedules will be defined internally and are available upon request.
9. Your Choices & Rights
General
- Access & correction:You can request access to or correction of your personal data.
- Delete/Limit:Where applicable, request deletion or restriction of processing.
- Marketing opt-out:You can opt out of marketing emails using the unsubscribe link or by contacting us.
California Residents (CCPA/CPRA)
California residents may have additional rights including: (a) right to know categories and specific pieces of personal information collected; (b) right to deletion; (c) right to opt out of sale/sharing; and (d) right to non-discrimination for exercising privacy rights. To exercise CCPA/CPRA rights, submit a verifiable consumer request as described in our Contact section. We will verify requests reasonably to protect privacy and security. California Attorney General
Children's Privacy (COPPA)
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware we have collected such information, we will delete it immediately. Operators of sites that knowingly collect children’s data must follow COPPA requirements (parental consent, notice). If you believe we hold information of a child under 13, contact us. Federal Trade Commission
Health Information (HIPAA)
If our services involve handling protected health information (PHI) as a covered entity or business associate, we will implement required HIPAA safeguards and sign Business Associate Agreements where appropriate. If you believe PHI was shared inadvertently via our public-facing site or support channels, contact us immediately. HIPAA rules govern covered entities and business associates with specific notice and security obligations. HHS.gov
10. International Transfers
If personal information is transferred outside your country, we’ll protect it using contractual safeguards, security practices, or other legal mechanisms.
11. Third-Party Links & Integrations
We may link to third-party sites (payment providers, analytics, social networks). This policy does not cover those services. Review third-party privacy notices before providing personal data.
12. Law Enforcement & Legal Requests
We may disclose personal information to comply with laws, court orders, or valid legal processes, and to protect the rights, property, or safety of ITSupport.net.in, our users, or the public.
13. Changes to This Privacy Policy
We may update this policy to reflect changes in law, our practices, or services. We will post the revised policy with an updated effective date and, where required, notify users of material changes.